All our lessons have a maximum of 6 or 8 children per 30-minute class. We provide two qualified Swim England teachers who will be in the pool with each group.
All classes are priced at £11.50 per 30 minutes.
Payments are taken on a half-termly basis (every 6-8 weeks) via Go Cardless, this system is run by us so if you would like to change the date the amount is debited from your account please ping us an email. You will receive emails from Go Cardless stating when you will be charged.
We will be asking all students to wear a swimming hat and goggles if preferred (we recommend investing in a good pair of goggles for the start of the term).
No, the groups tend to progress as a whole. If any student, in particular, has overtaken the other swimmers’ progress the teacher will suggest a more appropriate day/time.
Hopefully you won't need to anytime soon! However, if you do ever need to cancel your swimming lessons you MUST let us know 2 weeks before term starts. You cannot cancel in the middle of a term.
Unfortunately we don't offer any catch-up sessions. If you have to miss a lesson due to illness or prior plans this isn't a problem, if you are missing more than one week please let either the teacher know or email us.
For any general questions or queries please email Lorraine at info@iswimsuffolk.co.uk for any urgent matters please call 07554646559.
We completely understand that parents want to see how their child is getting on in the water and you're always welcome to observe when appropriate! However, each of our venues has slightly different policies to ensure the best learning environment for everyone:
The Mill
Parents are welcome to watch lessons in full at The Mill. We just ask that you remain quiet and avoid distracting the class while observing.
The Bridge School
At The Bridge School, parents can watch the last 5 minutes of each lesson. This gives you a glimpse into your child's progress without affecting concentration during the main session.
Thomas Wolsey & Eyke
At both Thomas Wolsey and Eyke, parents are invited to watch the whole of the final lesson of each half term. This allows you to see how much your child has developed and celebrate their progress with us.
Why do we limit parent viewing at some venues?
Limiting poolside presence during lessons is about keeping the environment:
Calm and focused - Children are more likely to build trust with instructors and concentrate without the distraction of a familiar face nearby.
Safe and controlled - Our trained, rescue-qualified teachers focus fully on the swimmers. Having fewer people poolside helps us maintain a secure learning space.
Progress-driven - Without distractions, swimmers tend to engage better, grow confidence quicker, and progress more rapidly.
We appreciate your support and understanding. These guidelines help us create the best possible swimming experience for your child!